Help Desk Support Specialist December 2022-Present
Position: Help Desk Support Specialist
Company: Legislatura Ciudad Autónoma de Buenos Aires
Description:
- Provide technical assistance and support to end-users regarding software, hardware, and network-related issues.
- Respond to support tickets, troubleshoot problems, and escalate issues to appropriate teams when necessary.
- Assist users with account setup, password resets, and software installations.
- Maintain accurate records of support requests, resolutions, and follow-up actions taken.
- Collaborate with cross-functional teams to ensure timely and effective problem resolution.
- Identify opportunities for process improvement and contribute to knowledge base documentation.
- Deliver exceptional customer service and ensure a positive user experience.